Definition

Welcome to www.finalanswerstationery.com

Final Answer runs www.finalanswerstationery.com website online which offers stationery and office supplies.
By continuing to use this website, you are indicating that you accept the Terms and Conditions of use.
By “WE” “OUR” and “US” here means Final Answer and www.finalanswerstationery.com. These two names may be used interchangeably. They however refer to the same business entity.
By “YOU” we mean the person using the website.
By “Account” we mean your personal details and shopping history you created when you register to shop online.
By “Site or Website” we mean our shopping portal www.finalanswerstationery.com
By “Delivery” we mean Final Answer deliver order(s) to your stated address.
By “Collect” we mean shopping online or on phone and picking up your order from any of our store branches.

Terms of Use

Website Content

We own the copyright to all content of this website including images. All trademarks and other intellectual property are owned by us unless otherwise specified or are the property of third parties offering goods and services for sale through this website.
You may not copy, reproduce, republish, display, post or transmit any part of the website without any official written consent from us.
Whiles we maintain to keep our website as accurate as possible, we cannot accept responsibility for inaccuracies and errors beyond our reasonable control.
The colours, images and graphics rendered are intended to give an approximate indication of the size, shape, colour of the individual product. We therefore cannot guarantee that the above mentioned will be rendered correctly on different computer monitors, screens or other browsing device(s).

External Use

You shall not use the website in any way that will damage it or interrupt its provision which extends also to transmitting or posting any computer virus, sexually explicit material, violence, discrimination based on race, sex, religion, nationality, disability, harass, upset or unauthorized advertising.

It is the onus of the individual user to take precaution against computer virus as we cannot guarantee that the website is free from computer viruses.

We will make sure that availability of the website is uninterrupted and always available. However, in the event that the website is not available for reasons beyond our control, we shall not be held liable. Occasionally, the website may be suspended or restricted to allow for repairs, maintenance or upgrade of service. We will attempt to keep this as minimal as possible.

Trademarks and service marks including logos, slogans, designs and other creative materials available on this website, excluding third party owned trademarks or service marks displayed on the site are owned by Final Answer and  www.finalanswerstationery.com
Unless otherwise permitted, you are expressly prohibited from using any of the Trademarks or service marks for personal use or in any other use that may create false or misleading impression of association with or sponsorship to and or with Final Answer.

Links

The website may contain links to other websites and pages. These external websites are not under our control unless otherwise listed and stated in writing as partners, we cannot make any guarantees for or about them. We provide the links because we think they might interest you.

Termination of website or services

Final Answer reserves the right to terminate the website or remove any content by means of product or item, service, image, video, audio if;
• There is a change in law that limits our ability to provide the website or its content.
• Any event beyond our reasonable control that stops us from providing such content or website which includes technical difficulties, misleading products or service

Liability

We take no responsibility for any loss or damage suffered from using our service or goods supplied except required by law.

These terms and conditions of use are governed by the laws of Ghana and you agree to use the Ghanaian courts if there be any dispute between us.
If any part of these terms and conditions of use is found to be invalid by law, by any court having competent jurisdiction, the invalidity shall not affect the remaining provisions of the Terms of Use and shall remain valid and enforceable.

Changes to Terms and Conditions

We reserve the right to change these Terms and Conditions of use from time to time. Should this happen, we will notify you by posting the new Terms and Conditions of use on the website. By using this website, you accept to be bound by the Terms and Conditions of use.

Our Terms of Sale

Purchase Policy

Purchases made on www.finalanswerstationery.com is at the sole discretion of the buyer. Final Answer shall by no means be attached to any liabilities or pay any liability to any individual or body corporate for purchases made at the sole discretion of the buyer.

Your Account

By registering for a user account on www.finalanswerstationery.com you agree that the details provided by you on registration, or at any time, are correct and complete. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details. You must give us your real name, address, phone number, email address and any other details that we may require to process your order.Your email address and phone number is essential in order for us to be able to supply you with important information such as order confirmations, and changes to the service and keep you posted on events on www.finalanswerstationery.com
Your account makes it possible for you to save your shopping cart even if your session expires, gives you access to information and privileges online as long as all the information you provide is accurate and you keep your account active.

Responsibilities:
  1. To Protect your Account –It is your responsibility to keep confidential passwords created whiles setting up your user account and the use of all other activities on your account at all times. You agree to indemnify and not hold Final Answer responsible for losses incurred by you as a result of third-party access to your account as a result of security breach on your part and/ or failure to safeguard your password.

  2. Security – Final Answer assumes no responsibility for any damages to you, your computers and other devices used in accessing, copying or downloading content on our website. You are responsible for taking all precautionary and reasonable measures to ensure the security and integrity of your devices, employing the necessary virus protection software when copying, downloading, or accessing our website.

We reserve the right to refuse a new customer account registration, disable or suspend any customer account we find not in adherence to our Terms of Use.

Placing your order:

You can place your orders online through our website by adding preferred items to your shopping cart or browse online and place the order by phone to any of our store branches. After placing your order online or by phone to any of our store branches, you will receive an automatic email from Final Answer acknowledging we have received your order. This is not a confirmation of acceptance of your order. This mail is to acknowledge receipt of your order to be processed.

All orders are subject to acceptance by us Final Answer. We will send you an email to confirm acceptance and dispatch of your order. The contract between us (“You” the Buyer and Final Answer) will only be established when we send the email to confirm acceptance and dispatch. Only products listed in the email as being dispatched will be included in the contract and charged to the payment card used.

Click & Collect:

You can choose to shop online and pick up your order from any of our store branches for free. Just contact our customer service to confirm if your order is ready to collect.

Track Orders:

Every confirmed order comes with a reference order number. You can track your order(s) using the reference number provided in the order confirmation mail. Alternatively, you can contact customer service to check on your order.

Availability:

All items listed on the www.finalanswerstationery.com are subject to stock availability. We will inform you as soon as possible if any or all the products in your order are not available. Your order may be cancelled if all the products are not available. If only some of the products in your order are available, this will be explained in your acceptance and dispatched email. You will not be charged for any product that is not available. However, we will make it a priority to inform you as soon as the product, item or service required is available.

Amending Order:

You can make changes in your order before you proceed to check out. Confirm item(s) and item(s) quantity in cart before heading to the payment page.

Cancelling Rights:

You have the right to cancel your order even after submitting your order immediately. If you wish to cancel your order, you must contact customer service within 24-hours after placing your order. An email will be sent to you on your order cancellation. You should keep evidence of any request sent to customer service to cancel your order and all cancellation confirmation received from customer care.

Prices:

Please be aware that prices displayed on our website may include VAT where applicable but EXCLUDES delivery cost, which will be added to the total amount due when the preferred delivery option is selected. The applicable delivery cost will be clearly displayed during check-out process.
All prices displayed on our site are valid at the time of viewing. Should there be any error(s) or incorrectly priced items, we will contact you as soon as we detect the error(s) and inform you giving you the options to;

  •  Cancel your order for which a notification will be sent
  • Re-confirming your order at the correct price and processing it for which an acceptance and re-confirmation email will be sent to you.
Offers and Promotions:

Final Answer reserves the right to hold offers and promotions from time to time on its website. These include;

Price Cut, Money off, Multi-Buy Discount Promotions:

Final Answer promotions include price cuts, money-off when you spend up to a certain amount and qualify for a freebie, multi-buy promotion and any other promos advertised on our website. These promotional offers apply to specifically listed items displayed on our website. All promotions are for a limited period and prices are valid for the stated period of time. Promotional prices exclude delivery. Any returns made on promotional offer buys must be returned with all freebies attached at time of purchase to receive full refund. If you do not purchase enough items to qualify for the promotional discount, items will be charged at their normal prices. Promotional offers are subject to change, availability and terms and conditions of the promo or offer. The final price you pay is the price at check out.
All returns and refunds are subject to proof of purchase.

Students Offers:

Our students’ offers are subject to the terms and conditions of Final Answer.

Payment Policy

Payment shall be made in full for purchases made online or by phone. Total order shall include delivery cost which shall be the final bill for payment. We accept payment from the following payment options Visa, MasterCard debit cards and Mobile Money across all networks.
By submitting an order to us, you confirm that the payment details provided on your order are valid and correct.

Should your order be rejected or cancelled by you or us for any reason, all charges made to your payment account either by card or mobile money account will be refunded. We will only make refunds to the same card or mobile money account used in making the order payment.

Refunds and Returns

Returns:

We aim to satisfy all our clients and hope you will be pleased with everything you have bought from us. However, if you are unhappy with your purchase for any reason, you can contact customer service, log your complaint or report and return it to us in accordance with our return policy.
If you need to return anything to us, please do remember that you have a legal obligation to take reasonable care of the product whiles you have it in your possession.
Please ensure you have with you all dispatched notes and proof of purchase. We will only refund full price you paid for item(s) received in its exact condition as dispatched with proof of purchase made and all other dispatch notes attached.
Refunds will only be made using the same method used to pay. Please do also note that, refunds do not include delivery charges. Only the value of purchase paid for.

  • Returns should be made in the same condition as product was delivered. If detected that product has been used, no refund will be paid and product may be re-delivered and customer charged for re-delivery
  • Do not remove tags or labels on products
  • All packaging with box literature should be kept intact even if seal is broken in the event of return
  • Return all parcels with the complete return forms
Damaged / Faulty Goods:

We are committed to selling high quality product(s) or item(s) you will enjoy using. If for some reason the product(s) or item(s) you purchased from us is/are damaged or faulty, kindly call customer care the moment you detect the defect and make a report. We would appreciate it if you make absolutely sure there is a defect with your purchase or check for any signs of damage before using the product(s).

All electronic devices / products are under manufacturer’s warranty. For those products that are not under warranty, you have up to 3 days (including weekends) to report and return the product(s) to Final Answer for a refund or exchange.
Please ensure that all proof of purchase is made available at the time of reporting and returning product.

Refunds:

Refunds are made to the same card or mobile money account that was used to make the purchase. Refunds are made between 3 to 10 working days of receipt of returned purchase and confirmation of receipt sent to the customer.

Warranties:

By using this site, you agree to take absolute and full responsibility for any risk associated with the use and content on this site. We endeavor to provide up-to-date content on our website. However, we make no warranties or representations as to the accuracy, completeness or timeliness of the content displayed on this website. Our content may become inaccurate from time to time as a result of development and constant content update after initial publication. Final Answer makes this site available on “as and is” basis and is not responsible for any errors or inaccuracies in content at the time of any updates or current viewing. Final Answer disclaims all warranties, either implied or expressed, statutory or otherwise including but not limited to the implied warranties of merchant ability or fitness for a particular purpose. You acknowledge that by using this website, you use it at your sole risk. Final Answer does not warrant against any human or machine errors, omissions, delays, interruptions or loss including data loss or infections from virus whiles downloading or using this site.

Disclaimer:

This site is provided by Final Answer on an “As Is” and “Available” basis. We make no representations or warranties of any kind, expressed or implied as to the operation of this site or the information, content, materials or products on the site. To the full extent permissible by law, Final Answer disclaims all warranties, expressed or implied including but not limited to implied warranties of merchant ability and or fitness for purpose. You acknowledge that by using this site, you do so at your own risk. This disclaimer does not apply to product warranty offered by manufacturers of the item. This disclaimer constitutes an essential part of the Terms of use and to the full extent permissible by law, remains binding.

Governing Law

The Terms of Use are subject to the laws of the Republic of Ghana. By this, you expressly agree that any claim or dispute under the Terms of Use or your using of this website shall be under the exclusive jurisdiction of the courts in the Republic of Ghana and further agree to resolving all litigations or any such claims or actions through the courts.
If any part of the Terms of Use is found to be invalid by law, by any court having competent jurisdiction, the invalidity shall not affect the remaining provisions of the Terms of Us and shall remain valid and enforceable.